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info@pipeticket.comSlovensky

Shared company inbox

The inbox where nothing gets lost.

One inbox for the whole team. Every email becomes a ticket with a status and an owner, and Pipe drafts a reply for you to approve.

Create account Try the demo

Free for now, no credit card. We email you a link to the demo. The app is in Slovak for now - English is coming soon.

From email to solved.

One request, five stops. At each one it is clear who owns it and what is happening.

Skip to features
  1. Email arrives
  2. Becomes a ticket
  3. Pipe drafts
  4. A person approves
  5. Solved

1 of 5  Email arrives

One inbox for the whole team

Info@, support@ and sales@ in one place. Mail is as easy as Gmail or Outlook, except the whole team sees it - with search (/) and keyboard shortcuts.

Connect your existing mailbox over IMAP and SMTP. The address stays the same, your customers change nothing.

2 of 5  Becomes a ticket

Every email becomes a ticket. With an owner and a status.

With one click (or automatically, if the mailbox creates tickets) an email gets a status, a priority and an owner. Nobody has to guess who will reply.

Only the team sees an internal note (yellow), and @name notifies a colleague. A reply (blue) goes to the customer.

3 of 5  Pipe drafts

Pipe writes a reply draft.

AI draft: a reply in the customer's language that you edit and send. Pipe also finds related tickets and what you know about the client.

AI summary: a long thread in a few sentences when a colleague takes over the ticket.

4 of 5  A person approves

Only a person sends.

Pipe reads and suggests. It can send an email or change anything only after you approve it.

For a short while you can still pull back a sent reply with Undo.

5 of 5  Solved

The whole team on one board

Columns New, Open, Waiting on customer and Solved - plus your own if you need them. Tabs Mine, Following, Unassigned and All.

You see who is working on what and what is waiting.

More than mail and tickets.

The same app has clients, forms, team chat, work planning, time tracking, remote help and, when you need them, quotes and invoices. Everything links back to tickets.

  • Clients

    Clients, contacts, projects and billing profiles. A ticket knows who it belongs to - the email domain links it to the client.

  • Forms

    Send the client a link and they fill in the form without logging in. Each submission becomes a ticket. Pipe suggests the questions.

  • Chat

    Team chat with channels and direct messages. Talk a ticket through in chat and save the summary to the ticket.

  • Time tracking

    Start the timer on a ticket or press T. When you stop it, the time is logged for you. Two timers can run at once.

  • Quotes and invoices

    Quotes and invoices right next to your clients and tickets. Both are modules - switch them on when you need them.

    • Quotes built from your catalog of items and bundles, accepted by the client through a link.
    • Invoice a quote or your tracked time in one click, with a QR code for payment.
    • AI reads incoming invoices and receipts, you just approve them. Your accountant gets an export.

  • Remote help

    Send the client a link from the ticket and share your screen. When needed, the client shares theirs with you. All it takes is a browser, nothing to install.

    • Schedule a training session ahead and the client adds it to their calendar.
    • The client shares their screen only after you allow it.
    • Several people can join at once, such as the client's whole team.

  • Tickets in your pocket

    Add the mobile app to your home screen straight from the browser, no app store. It notifies you, and you take over and solve a ticket with one thumb.

  • Rules and tags

    Rules tag emails for you, for example everything from a supplier's domain.

  • Search

    Find any email, ticket or client - press / from anywhere.

  • Shortcuts

    j k to move, r to reply, e to solve. Your hands stay on the keyboard.

  • Several companies

    One person can belong to several companies. Each company's data stays separate.

  • Merge and split

    Merge two tickets about the same thing, split one that mixes two.

  • Trash and roles

    Deleted items can be restored, and the admin decides who can do what.

  • Plan and reminders

    Spread tickets across people and days. Reminders reach you or a colleague in the app, on the phone and by email.

  • Calendar and time off

    See the plan, reminders and due dates in Google, Apple or Outlook Calendar. Holidays and sick days come off the plan.

  • Recurring tickets

    Routine tasks create themselves - every day, week, month or year.

Notes

What your company knows, written down.

Shared notes for the whole company: how-tos, guides, price lists and meeting notes. Pipe reads them when it drafts replies, so you only explain things once.

  • Blocks with /

    Headings, lists, to-dos, tables, images and files. Type / and pick a block. Everything saves on its own.

  • @mentions

    Mention a colleague, a ticket, a client or another note. Colleagues get notified.

  • Sharing, also outside the company

    For the whole company, selected people or just you. Share a link to show a note to someone without an account.

  • Import and export

    Bring your notes over from Notion, Word or Apple Notes. Download them as Markdown, PDF or ZIP.

  • Secret blocks with a PIN

    Passwords and logins are stored encrypted and open with your personal PIN. Pipe can't see them, and they never end up in an export or a shared link.

  • AI note from a ticket

    Pipe turns a ticket or a template into a how-to or meeting notes. It saves the note only after you approve.

AI assistant Pipe

Pipe helps. You decide.

AI draft
writes a reply in the customer's language, you edit it and send it.
AI summary
sums up a long thread in a few sentences when a colleague takes over.
Finds
related tickets and what you know about the client.
Fixes spelling
in replies and notes.

Pipe reads and suggests. It can send an email or change anything only after you approve it.

Tailored or in your own instance

Use pipeticket as a service, or we adapt it to your company. If you want, you get your own separate instance.

  • Pipeticket

    The service at app.pipeticket.com. Sign up and start working right away, then pay based on your plan.

    See pricing

  • Tailored

    Modules built around your processes - add-ons we switch on just for you. For example an MCP connection to your systems: ERP, online shop or booking system.

    Priced by scope

  • Own instance

    A separate pipeticket instance that we run for you - apart from everyone else, with your changes, your own domain and only your data. Updates, backups, security and support are part of the monthly maintenance.

    Priced by scope

Email us

Free during launch.

While we launch, pipeticket is free with every feature. Charging comes later and we will announce it at least 30 days ahead.

Yearly = 2 months free

  • Free

    For 1-2 people.

    0€

    no charge

    • 1 mailbox
    • Tickets and board
    • 1 year of history

  • Team

    For a typical company.

    9.90€

    per user per month

    Yearly 99 € per user per year

    • Unlimited mailboxes
    • Rules and tags
    • Clients (CRM)
    • Roles and trash
    • Mobile app with notifications

  • Pro

    For companies using AI.

    17.90€

    per user per month

    Yearly 179 € per user per year

    • Everything in Team
    • AI assistant Pipe: reply drafts, summaries, mail sorting
    • AI included up to a monthly limit, credits beyond it
Create account

Prices exclude VAT. We will announce charging at least 30 days ahead. The app is in Slovak for now - English is coming soon.

Frequently asked questions

How much does it cost?

Nothing during launch, with every feature. We will announce charging at least 30 days ahead and never charge you without your consent.

Can I try it?

Yes, in the demo. Fill in a short form (name, company, email) and you get a link to a sample company by email. The demo is shared and resets every night at midnight, so keep your own data out of it. The demo and the app are in Slovak for now.

Do we have to change our email addresses?

No. Connect your existing mailbox over IMAP and SMTP, the address stays.

What can Pipe do on its own?

Read and suggest: a reply, a summary, a search. It can send or change something only after you approve.

Can I show my screen to a client?

Yes, right from the ticket. Send the client a link, they open it in the browser and install nothing. You share your screen or they share theirs, and you can talk over the microphone too. You can schedule the session ahead.

Does it work on mobile?

Yes, as an app on your home screen, with notifications.

Can we have more than one company?

Yes. One person can belong to several companies and each company's data stays separate.

Can pipeticket be customized or run in our own instance?

Yes. We build changes as modules - add-ons for your processes that we switch on just for you, such as an MCP connection to your systems. Or we set up a separate instance that we run for you - apart from everyone else, with your own domain and only your data. The price depends on scope, write to us at info@pipeticket.com.

What if we leave?

You can close your company account at any time. On request within 30 days, we hand over your content free of charge.

Try it on your own mail.

Create account Try the demo

Free for now, no credit card. The demo is a shared sample company - we email you the link, and it resets every night at midnight. The app is in Slovak for now - English is coming soon.